Computer and IT Services

computer repair, laptop repair

IN-SHOP TIERED SERVICES

We service all makes and models including Apple products. Here are our tiered services for our most frequently used services. We charge a flat labor rate for these services regardless of how long it takes, plus the cost of parts. Our customers enjoy the benefits of knowing the labor charges up front! We encourage you to contact us to get a price quote for your specific needs.

FREE: EVALUATION WHILE YOU WAIT

FREE: RAM UPGRADE AND INSTALL

Memory must be purchased from Cantrell’s Computer Sales & Service at the time of install. We request you leave your system for two hours minimum for installation and testing.

(Tier 1): DIAGNOSTICS, REPAIR AND INSTALL, FULL TUNE-UP

Includes Full Tune-up Service – Case Cleaning, System Integrity Check (hdd, memory, cpu, optical, cables), and Optimization.  Also includes Hardware and Software Diagnostics, Break/Fix,Windows updates, Anti-Virus and Anti-Spyware update & Recommended Upgrades.  Customer approval needed for additional charges for EXTENSIVE REPAIR and/or OPERATING SYSTEM RELOAD if Full Tune-Up cannot repair errors.

(Tier 2): OPERATING SYSTEM RELOAD

Complete re-installation of operating system, including drivers, latest service packs and hotfixes, and any applicable antivirus/antispyware protection or software purchased from CCS&S. Note: This procedure renders total destruction of data on the hard drive – operating system, personal information and settings, programs, any viruses or spywares are all removed.   This service also includes all Tier 1 Service items.  We also perform the basic install for all applications purchased from us, including anti-virus software.

(Tier 3): EXTENSIVE REPAIR & VIRUS/SPYWARE REMOVAL

If Full Tune-Up (Tier 1) is unable to correct all software damage issues.  Includes all Tier 1 Service items, all Tier 2 Service items, plus basic data transfer up to one (1) hour.  Please Note: Installed Software/Programs/Applications typically do not transfer!

IN-SHOP HOURLY SERVICES

Sometimes we are unable to provide tiered pricing rates for some of our services due to the unique nature of each computer system setup.

  • DATA TRANSFER and/or DATA RECOVERY
  • DATA SECURITY
  • COMPUTER SETTINGS & CUSTOMIZATION
  • SOFTWARE TROUBLESHOOTING
  • LAPTOP TEARDOWN
  • LAPTOP SCREEN REPAIR
  • BENCH SERVICE WHILE YOU WAIT

Minimum one (1) hour charge applies.

NOTEBOOK-SPECIFIC SERVICES

  • NOTEBOOK POWER JACK REPAIR
  • NOTEBOOK COMPONENT REPAIR FEE
  • LCD REPLACEMENT

 OTHER SERVICES

We provide on-site services to locations in Contra Costa County and beyond, including Concord, Martinez, Walnut Creek, Lafayette, Moraga, Orinda, and Pleasant Hill.

ON-SITE DESKTOP & LAPTOP COMPUTER SERVICE

Minimum Charge One (1) Hour.  Additional time charged in 15 minute  increments.

ON-SITE SERVER AND IT NETWORK SERVICE

Minimum Charge One (1) Hour.  Additional time charged in 15 minute  increments.

REMOTE SERVICE: We log in to your computer with your permission.

Minimum Charge 1/2 HOUR.  Additional time charged in 15 minute increments.

 MONITORING AND MANAGED SERVICES

Managed and Monitoring Services are an excellent way to increase productivity by improving IT uptime. This service is recommended for customers who prefer to identify and solve small issues before they evolve into system and server crashes and unexpected down time.

DATA BACK-UP SERVICES

Data Back-up Services are available to those customers who need to have their critical information backed-up completely, and securely. There are numerous back-up options available – call us to schedule a consultation!

$80 EXPRESS/EMERGENCY SERVICE

Express Service is available to those customers who are unable to wait for the normal turnaround time for repairs to their systems.  This service charge places customer’s system on next available bench.  This charge is added to the cost of the repair above and beyond the price of the regular service charge.  $80.00/each system {PAY IN ADVANCE}.

$99 APPOINTMENT SERVICE

Pay in advance will hold your spot in queue.  This charge DOES apply to service labor and parts.

PICKUP/DELIVERY SERVICE

Trip fee for one-way travel, LESS than 10 miles. Call us to arrange a pickup outside this distance.

Miscellaneous Service Charge is 1/2 Hour; if not listed above.

We are unable to provide standard pricing rates for many of our services due to the unique nature of each computer system. We can offer free estimates at your office or home for your particular system. Call 925-827-1200 for an appointment and more details.

Contact

Cantrell's Computer Sales and Service
1936 Linda Drive
Pleasant Hill, California 94523

925-827-1200

sales@crsfbay.com

Hours

Monday - Friday: 9 AM - 6 PM
Saturday: 10 AM - 4 PM
Sunday: Closed

Cantrell's Computer Sales & Service is proud to be an Intel Gold Technology Provider

Call:

925-827-1200 (for immediate response)

Email:

sales@crsfbay.com